Shipping policy


Last Updated: July 2026

At Petzwick, we're committed to delivering your pet essentials as quickly and safely as possible. Please review our shipping policy below before placing an order.

Order Processing

  • All orders are processed within 1ā€“3 business days.
  • Orders are processed Monday through Friday (excluding weekends and public holidays).
  • Once your order has been shipped, you'll receive a confirmation email with tracking information (when available).

Shipping Time

Our estimated delivery time is:

šŸ‡ŗšŸ‡ø United States: 10ā€“15 business days

Please note that delivery times are estimates and may occasionally be affected by customs clearance, weather conditions, holidays, or carrier delays.

Shipping Cost

We offer free shipping on eligible U.S. orders of $50 or more. Any applicable shipping charges for orders below the free-shipping threshold will be displayed at checkout before payment.

Any shipping charges (if applicable) will be displayed during checkout before payment.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

If tracking information is not immediately available, please allow a few days for the carrier to update the tracking status.

Delayed Deliveries

While we do our best to ensure timely delivery, unexpected delays may occur.

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll gladly investigate the shipment for you.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

Petzwick cannot be held responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Our support team will work with you to find the best possible solution.

Need Help?

If you have any questions regarding shipping or your order, we're always happy to help.

šŸ“§ Email: support@petzwick.com

We typically respond within 24 business hours, Monday through Friday.