Refund policy


Last Updated: July 2026

At Petzwick, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging.
  • Be requested within 30 days of delivery.
  • Include proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a return or refund.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products caused by improper use.
  • Items returned without prior approval.
  • Gift cards (if applicable).
  • Clearance or final sale items (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We'll review your request and work to resolve the issue as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may take several business days to process the refund after it has been issued.

Order Cancellations

Orders may be cancelled within 24 hours of purchase or before they have been processed for shipment.

Once an order has been processed or shipped, it can no longer be cancelled.

Return Shipping

If the return is due to our mistake (such as receiving a damaged, defective, or incorrect item), we will work with you to resolve the issue appropriately.

For all other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise required by law.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our support team.

📧 Email: support@petzwick.com

We aim to respond within 24 business hours, Monday through Friday.