Privacy policy


Last Updated: July 2026

At Petzwick, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers)
  • Order history
  • Device information, browser type, IP address, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and special offers (only if you've subscribed)

Payment Security

We do not store your credit or debit card information.

All payments are securely processed through trusted third-party payment providers using industry-standard encryption.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Personalize your shopping experience

You can disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Website service providers

These partners only receive the information necessary to perform their services.

Email Marketing

If you subscribe to our newsletter, we may occasionally send you:

  • Special offers
  • Product updates
  • Pet care tips
  • Promotional campaigns

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no method of online transmission is completely secure, we work hard to safeguard your information.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Withdraw marketing consent
  • Request a copy of your stored information

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

Email: support@petzwick.com

We typically respond within 24 business hours, Monday through Friday.